Frequently Asked Questions
Everything you need to know about OTOTO’s quirky home and kitchen essentials.
How long does shipping take for my OTOTO order?
Standard domestic shipping typically takes 3-7 business days. International shipping times vary by location, usually arriving within 10-15 business days. You will receive a tracking number via email as soon as your order ships.
What is your return policy for home and kitchen gadgets?
We offer a 30-day return policy on all unused items in their original packaging. If you are not completely satisfied with your purchase, please contact our support team to initiate a return or exchange.
Are OTOTO products food-safe and BPA-free?
Yes, safety is our priority. All OTOTO kitchen tools are made from high-quality, 100% food-grade materials, are BPA-free, and are tested to meet international safety standards.
Can I put my OTOTO items in the dishwasher?
Most of our products are dishwasher safe for easy cleaning. However, we recommend checking the specific product page or packaging for care instructions, as some intricate designs may prefer hand-washing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay to ensure a secure and convenient checkout process.
Do you offer wholesale opportunities for retailers?
Yes, we love partnering with shops around the world. If you are interested in carrying OTOTO products in your store, please visit our Wholesale page or contact us at [email protected].